Frequently Asked Questions

Everything fundraising committees ask before they call us.

23 answers, organized by topic — pricing & risk, process & timing, packages, auction night, fulfillment, integrations, and event types. Don't see your question? Ask us directly — we'll answer same business day.

Pricing & Risk

How the consignment model works financially — what you pay, when, and what happens to unsold inventory.

Consignment means we hold the inventory and you reserve packages at no cost. After your event, you pay the predetermined consignment cost only on packages that sold. If a package does not sell, you owe nothing — there are no reservation fees, return fees, or hidden costs.

Process & Timing

Lead times, getting started, and changing your package list.

There is no minimum lead time. Because every marketing material is digital, our turnaround is as fast or as far out as you want — we have reserved trips and sent the full media kit on the day of an event, and we have planned 12 months out. From your first call to a fully reserved package list takes one to two weeks for most nonprofits. If you want a comfortable marketing window, 6–8 weeks before the event is ideal — but it's not required.

Packages & Trips

What's in the catalog, what's included, and how the multi-winner upside works.

Curated worldwide travel: Italy escapes (Amalfi, Tuscany villas, Rome, Venice, Milan & Lake Como), Paris and Bordeaux, Iceland adventures, Costa Rica, Caribbean and Mykonos villas, Napa Valley wine retreats, Hawaii, Mexico (Cabo, Palmilla), Switzerland summer and ski, golf in Scotland, Palm Springs and Cabo, the 2027 US Masters, the 2026 Monaco Grand Prix, African safari hunts, Las Vegas supercar and Italian Ferrari experiences, plus our Vacation Passport and Golden Ticket raffle packages — 55+ packages in the full catalog.

Auction Night

Working with your auctioneer, blending donated and consignment lots, and which auction format to use.

Yes. We brief your auctioneer on every package, share the verbatim emcee script, and align on the live auction order to maximize bid pressure. Most auctioneers tell us our packages are the easiest they've ever pitched.

Bidder Fulfillment

How winning bidders book, travel, and get supported — fully off your committee's plate.

Once your event ends, our travel-fulfillment team takes over. Each winning bidder gets a personalized welcome email within 48 hours, a dedicated trip coordinator, locked dates within their preferred window, fully-booked hotels and on-the-ground experiences, and 24/7 in-trip support. Your committee is fully out of the loop.

Auction Software & Integrations

TripSync, Greater Giving, OneCause, BidPal, Handbid, HelloFund, and the rest.

Yes — two ways. The fastest is TripSync: from any trip page on this site, push the package straight into your auction software in one click — descriptions, photos, terms, and reserve all flow in automatically. Don't see your platform in TripSync yet? Request it right inside the portal and we'll get it added. And for full-service setup on any platform (Greater Giving, OneCause, BidPal, Handbid, HelloFund, and the rest), HGA has a dedicated on-staff auction software specialist who will set up your packages — and most of the time your entire event — directly inside your platform for you. You hand off your login, she does the upload, you approve.

For Specific Event Types

Golf tournaments, school auctions, church events, hospital foundations, and geographic coverage.

Yes. Golf tournaments use the same risk-free model as galas — reserve packages at no cost, sell them in your live auction or raffle, only pay for what sold. Many tournaments pair a Golden Ticket raffle with one or two travel packages for a high-margin add-on with almost no extra committee work.

Still have a question?

One of our Fundraising Specialists will answer in under 20 minutes during business hours. No commitment, no contract — just a real answer to your real question.

HGA Fundraising